Terms & Conditions

Terms and Conditions

Welcome to Puplour!

These Terms and Conditions ("Terms") govern your use of Puplour's website, mobile app (if applicable), and pet grooming services. By accessing or using our services, you agree to be bound by these Terms.

Appointment Scheduling & Cancellation

Appointments are required for all grooming services. You can schedule appointments online, through our app (if applicable), or by phone.

We require [number] hours notice for appointment cancellations. Cancellations with less notice may be subject to a cancellation fee.

We reserve the right to reschedule appointments due to unforeseen circumstances. We will make every effort to notify you as soon as possible.

Pet Care & Requirements

All pets must be current on vaccinations as required by your veterinarian. Proof of vaccination may be required.

We recommend that your pet be bathed within the last [number] weeks prior to their grooming appointment.

We have the right to refuse service to any pet that exhibits aggressive behavior or poses a safety risk to our staff.

You are responsible for disclosing any pre-existing medical conditions your pet may have.

Pricing & Payment

Prices for grooming services are subject to change without notice. We will quote you a price for services based on the size, breed, and coat condition of your pet.

Payment is due at the time of service. We accept [list accepted payment methods].

Liability

Puplour is not liable for any injuries sustained by your pet during grooming unless caused by our gross negligence.

We are not responsible for lost or damaged personal belongings left at our facilities.

Gift Certificates

Puplour gift certificates are non-refundable but can be applied towards future services.

Gift certificates expire [duration] after the date of purchase.

Website & App Use

You agree to use our website and app in a lawful and responsible manner.

You are prohibited from any activity that may disrupt or interfere with our website or app.

Termination

We reserve the right to terminate your access to our services for any reason, at any time, without notice.

Entire Agreement

These Terms constitute the entire agreement between you and Puplour regarding the use of our services.

Dispute Resolution

Any dispute arising out of or relating to these Terms will be resolved by [dispute resolution method, e.g., binding arbitration].

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

Contact Us

If you have any questions about these Terms, please contact us at [support@puplour.com].